Refund policy
Return & Refund Policy
14-day right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a third party designated by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, please inform us clearly of your decision to withdraw from the contract. You may contact us at:
Email: rosie@violinrosie.de
Return address:
HUMMING GLOW – eine Marke der R&A Relax & Art Verwaltungs GmbH
Pfarrer-Kraus-Str. 11
56077 Koblenz
Deutschland
After notifying us of your withdrawal, please return the goods without undue delay and no later than 14 days after notifying us.
Return shipping costs
Unless the item is defective, damaged, incorrect, or we have agreed otherwise, the customer bears the direct cost of returning the goods.
We recommend contacting us before sending a return so that we can provide the correct return instructions.
Condition of returned goods
You may inspect the goods as you would reasonably be able to do in a physical shop.
If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to deduct an amount corresponding to any resulting loss in value.
Sealed hygiene and personal-care products
The statutory right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
This may apply to certain sealed personal-care or cosmetic products in our gift boxes once their hygienic seal has been opened.
Damaged, defective or incorrect items
Please check your order after delivery and contact us as soon as possible if an item is damaged, defective or if you received the wrong product.
We will arrange an appropriate solution, such as replacement or refund, and will cover reasonable return costs where the problem is our responsibility.
Your statutory rights in relation to defective goods remain unaffected.
Refunds
If you validly exercise your statutory right of withdrawal, we will refund the payments received from you, including the cost of our least expensive standard delivery option.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, please return the original item in accordance with the applicable return conditions and place a new order.
Questions
If you have any questions about returns or refunds, please contact us at: