Frequently Asked Questions

Where do you ship?

Available shipping destinations are shown at checkout. We currently focus on customers in Germany and other European countries.

How much does shipping cost?

Shipping costs are calculated at checkout based on the destination and parcel size.

How long will my order take to arrive?

Delivery times depend on the destination and shipping provider. Once your order has been dispatched, you will receive a shipping confirmation whenever tracking is available.

What should I do if my order arrives damaged?

Please contact us as soon as possible and include your order number and clear photos of the parcel and damaged item. We will be happy to help find an appropriate solution.

Can I return my order?

Yes. Consumers in the European Union generally have a 14-day right of withdrawal for online purchases. Please see our Returns & Refunds page for full details and any applicable exceptions.

Are your products from Finland?

We focus on carefully selected Finnish products and pieces inspired by Finnish sauna culture and everyday life. More information about each item can be found on its product page.

What is the difference between Digital Music and Physical CDs?

Digital Music is intended for online or downloadable listening where available, while Physical CDs are tangible music products that are shipped to you.

How can I contact SAUNA & TUNES?

Please use our Contact page if you have questions about an order, a product, shipping or returns. We will get back to you as soon as possible.

Buying sauna gifts in Koblenz and choosing a set

Where can I buy a sauna gift in Koblenz?

SAUNA & TUNES is an online brand based in Koblenz. You can compare 18 sauna gift sets and order online. Free local delivery within Koblenz city limits can be arranged, or you can collect your order by appointment. The collection address is not a retail shop with regular opening hours.

Is same-day delivery available in Koblenz?

Yes, free same-day delivery within Koblenz city limits may be possible, depending on order time, stock availability and delivery scheduling. Please contact us to arrange delivery. A specific date or time is confirmed only after you have spoken with us. See Shipping & delivery for details.

Can I collect my order in person?

Yes. Order online and arrange a collection appointment with us at our existing collection address in Koblenz. Please arrive only at the confirmed time; the address is not a walk-in retail shop.

Which sauna gift set suits a beginner?

Sauna Essentials combines a wool-felt hat, bath brush and peat mask without sauna fragrance concentrate. If the recipient likes birch and tar scents and can use their own infusions, Northern Glow is a small starter selection. Follow public sauna rules and each product’s instructions. Our buying guide can help you choose.

Which gift set fits a budget under €30?

Northern Glow costs €16.90, Rose & Forest €22.90 and Sisu Ritual €29.90. Choose from birch and tar scents, rose skin care and massage oil, or Sisu fragrance and a brush with tar soap. These are set prices; shipping and optional gift packaging may cost extra. Check product pages for current prices.