AGB
Last updated: September 2026
1. About us
This online store is operated under the trade name HUMMING GLOW by:
R&A Relax & Art Verwaltungs GmbH
Pfarrer-Kraus-Straße 11
56077 Koblenz
Germany
Managing Director: Hans-Joachim Mehlhorn
Commercial Register: Amtsgericht Koblenz, HRB 28644
VAT ID: DE360797288
Phone: +49 179 4974005
Email: rosie@violinrosie.de
These Terms of Service apply to purchases made through the HUMMING GLOW online store.
2. Products and product information
We take care to describe and present our products as accurately as possible.
Product images may vary slightly from the delivered product due to natural materials, packaging changes, screen settings or seasonal presentation. The product description and contents shown at the time of purchase are decisive for your order.
Availability may change. If we are unable to accept an order because a product is unavailable, we will inform you and refund any payment already received.
3. Orders and conclusion of contract
Products displayed in our online store do not constitute a legally binding offer.
By submitting an order through the checkout, you make a binding offer to purchase the selected products.
A contract is concluded when we expressly accept your order or dispatch the goods. An automated acknowledgement that we have received your order does not by itself constitute acceptance unless expressly stated otherwise.
If we are unable to accept your order, we will notify you and refund any payment already received.
4. Prices and payment
All prices displayed to consumers are total prices and include applicable VAT. Any additional shipping or delivery charges will be clearly shown before you submit your order.
Any additional shipping or delivery charges will be clearly shown before you submit your order.
Available payment methods are displayed during checkout. Payment is processed through the payment providers made available in our online store.
5. Shipping and delivery
Available delivery destinations and shipping options are shown during checkout.
Delivery times depend on the destination and shipping method. Any delivery dates shown are estimates unless expressly agreed as binding. Your statutory rights in the event of delayed delivery remain unaffected.
For consumers, the risk of accidental loss or damage generally passes to you when the goods are delivered to you or to a third party designated by you.
Same-day local delivery may be available in Koblenz and selected surrounding areas where this option is shown or confirmed for the relevant order.
6. Withdrawal, returns and cancellations
Consumers generally have a statutory right of withdrawal for eligible distance contracts, including a 14-day withdrawal period, subject to the statutory exceptions described in our Returns & Refunds Policy.
Detailed information about withdrawals, returns, return shipping costs, refunds and applicable exceptions is available in our Returns & Refunds Policy.
Eligible customers may also request a return or cancellation through their customer account where this functionality is available.
Nothing in these Terms limits your statutory consumer rights.
7. Damaged, incorrect or defective goods
If goods arrive damaged, defective or incorrect, please contact us as soon as reasonably possible.
Your statutory rights regarding defective goods remain fully unaffected. In particular, consumers retain the remedies available under applicable consumer and sales law.
8. Liability
Our liability is governed by applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for intentional or grossly negligent conduct, injury to life, body or health, applicable product liability, or expressly assumed guarantees.
Statutory consumer rights remain unaffected.
9. Intellectual property
Unless otherwise stated, the content of the HUMMING GLOW website, including text, branding, graphics and original visual material, is owned by or licensed to HUMMING GLOW / R&A Relax & Art Verwaltungs GmbH.
Third-party trademarks, product names, photographs and other protected materials remain the property of their respective owners.
Website content may not be reproduced or commercially used without permission unless permitted by applicable law.
10. Third-party services and links
Our website may contain links to third-party websites or use services provided by third parties, including Shopify and payment or delivery providers.
Third-party services may be subject to their own terms and privacy policies.
Nothing in this section limits any responsibility that we are required to assume under applicable law.
11. Privacy
Information about how personal data is collected and processed is provided in our Privacy Policy.
Our online store is powered by Shopify, which processes certain personal information in connection with providing the online store and checkout services.
12. Applicable law
These Terms and contracts concluded through the HUMMING GLOW online store are governed by German law.
If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection granted to you by the law that would otherwise apply in your country of habitual residence.
13. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, website or applicable law.
Changes will generally apply to future orders and will not retroactively alter contracts already concluded unless permitted by law.
14. Online ordering process
Products can be added to the shopping cart and reviewed before checkout. During checkout, you can review and correct the information you have entered before submitting your order.
By selecting the final order button, you submit a binding offer to purchase the selected products.
After submitting your order, you will receive an electronic confirmation containing the relevant order details.
Order information is stored in accordance with applicable legal requirements and may also be accessible through your customer account where this functionality is available.
The languages available for concluding the contract are those offered during checkout.
15. Contact
Questions regarding these Terms or your order can be sent to:
HUMMING GLOW
a brand of R&A Relax & Art Verwaltungs GmbH
Pfarrer-Kraus-Straße 11
56077 Koblenz
Germany
Phone: +49 179 4974005
Email: rosie@violinrosie.de